topic Re: I am not the account holder when I am in EE app and website

I am not the account holder when I am

Hollylampert90 — Fri, 25 Oct 2024 12:21:48 GMT

Hey sir / madam

the app it’s saying I am not the account holder when I am. And it’s not letting me in to the settings either Please can you help me

Yours sincerely holly

Re: I am not the account holder when I am

Chris_B — Fri, 25 Oct 2024 12:25:12 GMT

@Hollylampert90 you need to set up your account as the bill payer not an account user this is why you are not the holder of the account as you are set as a user. You set this up via your online EE account.

Re: I am not the account holder when I am

Rach_H — Fri, 25 Oct 2024 14:49:24 GMT

Hi @Hollylampert90

Welcome back to the Community!

As @Chris_B has said, it sounds like your account was set up with you as the user, and not the account holder, which is why you are seeing this message. If you give us a call, then they will be able to update this in our system.

Rach

Re: I am not the account holder when I am

Hollylampert90 — Fri, 25 Oct 2024 17:24:40 GMT

Can I have the number please
Holly Mackay

Re: I am not the account holder when I am

Chris_B — Fri, 25 Oct 2024 18:48:23 GMT

@Hollylampert90 Press the green GIVE US A CALL in the message you replied too. Or from your EE phone 150, select option 2 then the closest option to your issue.