topic Re: Copy bill in EE app and website

Copy bill

TonyMadfish — Mon, 21 Oct 2024 14:38:11 GMT

Why can’t I view my bill.

Re: Copy bill

Katie_B — Mon, 21 Oct 2024 16:45:16 GMT

Hi @TonyMadfish.

Thanks for coming here.

What happens when you try to view your bill?

Are you presented with an error message?

Speak soon,

Katie

Re: Copy bill

TonyMadfish — Wed, 23 Oct 2024 07:57:30 GMT

No just goes back to header and shows no PDF download. Have tried using different search engines and tried on mobile but nothing downloads and cannot even look at bill which would help.

Re: Copy bill

Peter_W — Wed, 23 Oct 2024 10:12:50 GMT

Thanks for confirming that @TonyMadfish.

Can you see any of your other account details, and does it display a general overview of the bill?

Peter

Re: Copy bill

TonyMadfish — Wed, 23 Oct 2024 10:25:50 GMT

No can see nothing of bill or other account details.

Re: Copy bill

Peter_W — Wed, 23 Oct 2024 12:04:24 GMT

Thanks @TonyMadfish.

It sounds like we need to have a check over how everything is set up at our end, as you should definitely be able to see all these details when logging in.

If you reach out to our technical team, they'll be able to get your details brought up and raise this for further investigation if needs be.

Peter

Re: Copy bill

TonyMadfish — Wed, 23 Oct 2024 12:07:54 GMT

Do they have a live chat or does a call need to be made?

Re: Copy bill

Peter_W — Wed, 23 Oct 2024 12:12:47 GMT

@TonyMadfish We do have a messaging team available through the help section of the EE app, but in case this needs further investigation I would recommend calling our team on any of the numbers listed on the contact us page linked above.

That way if this needs to be passed through to any other teams, we can pass you straight through.
Peter