topic Can’t access my account in EE app and website

Can’t access my account

zoewinnett — Tue, 22 Oct 2024 08:54:15 GMT

Why can’t I access my account through the app or the website? Everytime I try I get an error message and can’t go any further? I can’t view any of my details? When contacting EE they are saying it’s fine their end and that there isn’t anything on my account that should be stopping it. I haven’t been able to access my account in months.

Re: Can’t access my account

Leanne_T — Tue, 22 Oct 2024 11:20:05 GMT

Hi @zoewinnett

Thanks for coming to the community and letting us know you're unable to access the EE account.

What is the error message that shows?

Do you have a new EE contract or have you upgraded?

Also, do you have a mobile or broadband account?

Leanne 🙂

Re: Can’t access my account

Chris_B — Tue, 22 Oct 2024 12:58:26 GMT

@zoewinnett have you ever requested that customer services reset your online account ?