topic Re: Link to bills is not working when logged onto EE website in EE app and website

Link to bills is not working when logged onto EE website

Solus1 — Thu, 13 Jun 2024 12:54:14 GMT

I need to download the June 2024 bill. However when logged on to the EE website the link to the bills is not working, it just keeps taking me back to the home screen. Has anyone else come across this problem?

Re: Link to bills is not working when logged onto EE website

Christopher_G — Thu, 13 Jun 2024 14:38:49 GMT

Hi @Solus1

Welcome to the community.

Could you try loading it on another device or browser please or downloading it through the EE App?

Chris

Re: Link to bills is not working when logged onto EE website

GalaxyQuest — Sun, 20 Oct 2024 10:23:56 GMT

Same old problem - still doesn't work. EE really are rubbish

Re: Link to bills is not working when logged onto EE website

Michael_D — Mon, 21 Oct 2024 08:26:40 GMT

Hi @GalaxyQuest

Thanks for coming to the community.

Are you having the same problem getting your bills?

What exactly happens when you try to access them?

Michael

Re: Link to bills is not working when logged onto EE website

GalaxyQuest — Mon, 21 Oct 2024 08:33:16 GMT

Yes I am having the same problem - nothing at all happens when I try to use the link - absolutely zero.

Re: Link to bills is not working when logged onto EE website

Michael_D — Mon, 21 Oct 2024 08:36:08 GMT

Thanks @GalaxyQuest

Have you been able to try clearing the cookies and cache from your browser to see if that helps?

If it doesn't, are you able to try another browser or device?

Have you tried to view the bill in the EE app?

Michael

Re: Link to bills is not working when logged onto EE website

GalaxyQuest — Mon, 21 Oct 2024 10:47:19 GMT

In order:

Yes, it didn't; not prepared to waste my time working round EE's problem; repeat answer 2 plus not prepared to download your app (which according to other reports won't work anyway).

Re: Link to bills is not working when logged onto EE website

sinead51 — Mon, 06 Jan 2025 16:52:53 GMT

This problem still exists, has anyone from EE managed to fix the issue or advise of a user friendly solution??

I need to print an invoice, have never had a problem before, why is this now an issue??

Re: Link to bills is not working when logged onto EE website

Alex_H — Tue, 07 Jan 2025 09:16:53 GMT

Hi @sinead51,

Welcome to the EE Community

If you have tried the steps already recommended in this thread to no effect, please give us a call on 150 so that one of our technical guides can run some checks on your account and open a ticket for your issue to help get it resolved.

Alex

Re: Link to bills is not working when logged onto EE website

sinead51 — Tue, 07 Jan 2025 14:34:42 GMT

I did call yesterday. Was advised that there is a problem with the web site🤷‍♀️
Agent said she would email the invoice for me in the meantime & I would receive it within the hour…… I still haven’t received it!

Re: Link to bills is not working when logged onto EE website

Alex_H — Tue, 07 Jan 2025 15:48:05 GMT

@sinead51 I am sorry the invoice you has not come through after speaking to us, did you check your junk or promotions folder in case it ended up there? If not it would getting back in touch on 150 to double check the e-mail they used was correct.

Alex

Re: Link to bills is not working when logged onto EE website

ACM11 — Thu, 10 Jul 2025 10:28:40 GMT

I'm having exactly the same problem... Haven't got time to phone EE each month to get an invoice. Was told last time I phoned it would be sent through automatically each month - but as expected from EE - no invoice has been received...

And by the way, their website hasn't been working for downloading invoice for the last 6 months plus. Whenever you phone them they always say work is being done on the website....

Re: Link to bills is not working when logged onto EE website

ACM11 — Thu, 10 Jul 2025 10:31:31 GMT

oh, I also downloaded the app just now to see if I could get the invoice that way - and as you would expect from EE, I couldn't even get past the log in screen - it wouldn't accept my usual log in name and password.

Re: Link to bills is not working when logged onto EE website

Rach_H — Thu, 10 Jul 2025 12:55:57 GMT

Hi @ACM11,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your bills, as this certainly isn't what we would expect. If you're not able to view your bills in your online account then this will likely impact your app as well. If you give our team a call then they can look into why you've not received the paper bills you were expecting, and ensure these will be sent moving forward.

Rach

Re: Link to bills is not working when logged onto EE website

ACM11 — Thu, 10 Jul 2025 13:11:10 GMT

Typical EE - don't sort the problem, just tell you to phone them. They must think we have all the time in the world to hold whist they decide whether or not to eventually answer the phone.

Re: Link to bills is not working when logged onto EE website

Rach_H — Thu, 10 Jul 2025 14:06:39 GMT

I'm afraid we don't have account access here in the Community @ACM11 which is why I've advised you call the team, as they can take some further details, and get to the bottom of the problems you've highlighted.

Rach