topic Re: My EE app and website does not show billing in EE app and website

My EE app and website does not show billing

ynot68b — Mon, 18 Sep 2023 10:23:41 GMT

What is going on with the MY EE App or website. each time I go on an log in it never shows my bill I can navigate around the app no problem but I cant see my bills. It always shows a blank page. I have repeatedly uninstalled and reinstalled but with no avail.

Re: My EE app and website does not show billing

Steve752 — Mon, 18 Sep 2023 10:47:54 GMT

I'm having the same problem, trying to pay my bill and getting nowhere.

Re: My EE app and website does not show billing

Dunc1961 — Mon, 18 Sep 2023 11:35:20 GMT

It's happening regally it's a crap website unless you want to upgrade that works 😮

Re: My EE app and website does not show billing

Novatec — Mon, 18 Sep 2023 11:41:23 GMT

Yep, same problem here. Cannot access the billing, but ready to sell you anything you want on "Shop"

Very frustrating EE

Re: My EE app and website does not show billing

Christopher_G — Mon, 18 Sep 2023 13:02:57 GMT

Hi all.

Are you still having this problem this morning? I've been able to log into my personal account OK and check the bills. Could you try on a different device or browser if you're still having problems please?

Chris

Re: My EE app and website does not show billing

Steve752 — Mon, 18 Sep 2023 13:09:36 GMT

I can log in ok, problem is paying my bill. Tried on phone, iPad and laptop.

Re: My EE app and website does not show billing

Christopher_G — Mon, 18 Sep 2023 13:26:03 GMT

Could you try this Fast Payment service please, @Steve752?

Chris

Re: My EE app and website does not show billing

Dunc1961 — Mon, 18 Sep 2023 13:34:00 GMT

After 3 hours of both trying and being on the EE messenger service I now have what I need from them.
This is a known problem with both the app and the website and EE say they are trying to fix it asap.
Hope this helps.

Re: My EE app and website does not show billing

decorUS — Thu, 19 Sep 2024 08:26:49 GMT

It's a year later and I have the same problem on both of my business account. Their understanding of asap must be different to mine.

Re: My EE app and website does not show billing

dugaldc — Mon, 21 Oct 2024 07:45:22 GMT

Same problem here - more than a year later. Is it really that hard?