topic Re: How to access live chat? in EE app and website

How to access live chat?

ee_1231 — Tue, 28 Nov 2023 08:10:23 GMT

When pressing the 'help' button on the ee website I no longer am able to start a live text chat. Is this feature no longer available? Or is it restricted to certain hours/days? Thanks.

Re: How to access live chat?

Leanne_T — Tue, 28 Nov 2023 09:57:26 GMT

Hi there @ee_1231

Thanks for coming here 🙂

Do you have a query we can help you with?

You can access live chat in the EE app within the Help section if you have a pay monthly personal account.

If this does not show, please call us from any other phone.

Leanne.

Re: How to access live chat?

Naheed143 — Thu, 04 Jan 2024 19:03:01 GMT

Hello

Re: How to access live chat?

Leanne_T — Fri, 05 Jan 2024 07:36:20 GMT

Hi @Naheed143

Thanks for coming here 🙂

Do you have a query we can help you with?

Leanne.

Re: How to access live chat?

mmmmartin2013 — Sat, 06 Jan 2024 18:36:09 GMT

Hello.

I need to top up by voucher.

Sending a SMS at 150 with "VO ..." does not work.

Any other option?

Thanks!

Re: How to access live chat?

James_B — Sun, 07 Jan 2024 09:35:42 GMT

Welcome to the EE Community, @mmmmartin2013 🙂

Have you tried calling 150 to redeem your voucher? (There is no charge for using the automated service)

James

Re: How to access live chat?

Hean1954 — Mon, 08 Jan 2024 12:50:36 GMT

I have been without 4g on my 4g ee router fo over 2 weeks despite reporting the fault and repeated calls to the help dek.

Re: How to access live chat?

Katie_B — Mon, 08 Jan 2024 13:01:58 GMT

Hi @Hean1954.

I am sorry to hear this.

Is there a known problem within your area?

Do you have an EE mobile? if yes, do you experience the same with your phone?

Speak soon,

Katie

Re: How to access live chat?

mmmmartin2013 — Mon, 08 Jan 2024 18:32:18 GMT

The call is automatically disconnected.

Sending SMS to 150 does not work.

Is there any way an agent can help me to top up my balance?

Re: How to access live chat?

mmmmartin2013 — Mon, 08 Jan 2024 18:46:29 GMT

Not able to contact from other phone.

I assume better is to submit a complaint, because I can not use the EE network.

Everything is outdated!

Re: How to access live chat?

Katie_B — Mon, 08 Jan 2024 18:56:27 GMT

Hello @mmmmartin2013.

Are you a pay as you go customer looking to top up your account?

Katie

Re: How to access live chat?

mmmmartin2013 — Mon, 08 Jan 2024 19:10:59 GMT

Yes

Re: How to access live chat?

mmmmartin2013 — Mon, 08 Jan 2024 20:39:48 GMT

Is any way to connect somebody on the chat and top up my balance?

EE network seems to be outdated!

Re: How to access live chat?

Leanne_T — Tue, 09 Jan 2024 08:20:20 GMT

Hi @mmmmartin2013

Sorry the message us option in the EE app is not available for pay as you go accounts.

Please see our How to Top-up a Pay As You Go Phone, Help page for ways to top up 🙂

Leanne.

Re: How to access live chat?

raheljb12 — Wed, 10 Jan 2024 15:13:39 GMT

hello

Re: How to access live chat?

Katie_B — Wed, 10 Jan 2024 15:44:42 GMT

Hi @raheljb12.

Is there anything we can help you with here on the EE Community?

Katie

Re: How to access live chat?

shayra — Thu, 11 Jan 2024 22:49:30 GMT

Hi,

I'm sayrajahan. i have a direct debit for my mobile phone.But recenty my bank has been closed which i used for this direct debit. i want to update my bank account.please let me know the process.

Re: How to access live chat?

Leanne_T — Fri, 12 Jan 2024 07:57:15 GMT

Hi @shayra

If you log into your EE account and select Home, Bills and Payments and then Manage Direct Debit you can update the details 🙂

Leanne.

Re: How to access live chat?

Marcin41 — Mon, 24 Jun 2024 10:43:45 GMT

Hello

Re: How to access live chat?

Leanne_T — Mon, 24 Jun 2024 11:15:31 GMT

Hi @Marcin41

Thanks for coming to the community.

Do you have a query we can help you with?

Leanne 🙂