topic Re: EE app in EE app and website

EE app

moggs4 — Wed, 16 Oct 2024 16:41:54 GMT

I have spent all afternoon trying to open the EE app I log in with username and password then when I press next it gos to the bouncing balls then gos back to log in I have deleted and reinstalled the app.

Re: EE app

moggs4 — Wed, 16 Oct 2024 18:48:44 GMT

Just tried again and it went strait through with the app all working but I bet next time will have the same problem.

Re: EE app

Michael_D — Thu, 17 Oct 2024 08:35:52 GMT

Hi @moggs4

Thanks for coming to the community.

I am sorry that you've had trouble getting in to the EE app, but I am glad to hear it has worked for you later.

If you do have any trouble in the future, try to delete it and install again to make sure it is on the latest version.

If that doesn't help it is worth speaking to our tech guides so they can look into it further for you.

Michael

Re: EE app

moggs4 — Thu, 17 Oct 2024 10:32:14 GMT

Logged on this morning it opened up straight away 😀

Re: EE app

Michael_D — Thu, 17 Oct 2024 10:46:33 GMT

Brilliant, thanks for the update @moggs4.

I hope it stays like that for you now, but our tech team is available if you need any further help.

Take care and have a great day,

Michael