topic Re: Website add data not working in EE app and website

Website add data not working

geoffd2 — Mon, 14 Oct 2024 14:56:36 GMT

My payment for data has been taken but my account says there is an error at the EE end with adding data?

Re: Website add data not working

Lesley_W — Mon, 14 Oct 2024 17:30:43 GMT

Hi @geoffd2

Welcome to our community.

I'm sorry you've had trouble adding data, have you been able to check your allowances to see if it has went on despite the error?

Lesley

Re: Website add data not working

geoffd2 — Mon, 14 Oct 2024 21:34:42 GMT

Hi,
The payment is taken, my data is still at 0 and the add data page has an ‘addons payment fault’ a problem at our end that we are working to resolve. I cannot text instructions because the sim is in a mini router and the app and the web display the same issue.
Thanks,
Geoff

Re: Website add data not working

Peter_W — Tue, 15 Oct 2024 09:25:37 GMT

Thanks @geoffd2, have you been able to activate add-ons for the SIM in the past?

Also have you ever tried creating a login to manage this online?
Peter

Re: Website add data not working

geoffd2 — Tue, 15 Oct 2024 10:13:51 GMT

Hi Peter,

I have a login in the web and in the app. I have been using this sim and topping it up when required for over a year. It is only now it has stopped working.

Thanks,

Geoff

Re: Website add data not working

Peter_W — Tue, 15 Oct 2024 10:54:40 GMT

Thanks @geoffd2, so is it not giving you the option to manage things when you try logging in?

Peter