topic Re: Cannot access mobile bills on website in EE app and website

Cannot access mobile bills on website

kentish1 — Sun, 13 Oct 2024 14:51:35 GMT

I changed a few months ago to a sim only plan and now I cannot see bills when I click on BILLs in my account . It's a problem as I need to file them. Any ideas ? Thanks so much

Re: Cannot access mobile bills on website

XRaySpeX — Sun, 13 Oct 2024 14:56:19 GMT

When you say you changed a few months ago to a SIM-Only plan was it as an upgrade? What did you change from?

Re: Cannot access mobile bills on website

kentish1 — Sun, 13 Oct 2024 15:02:42 GMT

I had a monthly business plan . Decided to buy my own new handset and go SIM only, Thank you !

Re: Cannot access mobile bills on website

XRaySpeX — Sun, 13 Oct 2024 15:09:19 GMT

So it's a separate contract. Did you link it to your EE a/c? In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE mobile or SIM.

Re: Cannot access mobile bills on website

kentish1 — Sun, 13 Oct 2024 15:16:02 GMT

Ah - I didn’t know I needed to do that but I don’t have a contract number as cannot see it ? Would I just add my phone number ( which is still the same ). Thank you

Re: Cannot access mobile bills on website

XRaySpeX — Sun, 13 Oct 2024 15:22:02 GMT

Your phone no. is the same as what? You old contract? If so, you did do an upgrade & this SIM-Only replaces your old contract. Any bill will now include this SIM-Only.

Re: Cannot access mobile bills on website

Michael_D — Mon, 14 Oct 2024 09:11:59 GMT

Hi @kentish1

Have you stayed on a business account or moved to a personal one now?

Michael