topic Re: My account in EE app and website

My account

Ca2914 — Wed, 09 Oct 2024 13:55:49 GMT

I am told that I can only access my account via the EE app and not via to the website. I cannot download the app as I do not have a smart phone and my Kindle Fire will not support Google Play apps. So despite being sent an email to say my bill is ready and to "click here" to view it, I can't do it. Surely it can't be right to deny me access to my account which also means I can't change my package if I want to. I could always access BT on line for everything.

Re: My account

Leanne_T — Wed, 09 Oct 2024 17:03:46 GMT

Hi there @Ca2914

Thanks for coming to the community.

You should be able to register and view your account using a web browser. You can create an account or log in here.

Do you have access to your account details?

Speak soon.

Leanne 🙂

Re: My account

XRaySpeX — Wed, 09 Oct 2024 19:06:45 GMT

Who told you you can't access your account via the website? That's ridiculous! The app is only a reflection of the online site in most cases avoiding firing up a browser. You just need to link your no. to your EE a/c, which you would have already registered by posting here.