topic Re: Why has EE gone so poor? in EE app and website

Why has EE gone so poor?

Omanuel94 — Tue, 08 Oct 2024 21:21:05 GMT

I have anxiety and don't like phone calls and struggle understanding i have always relied on chats rather than AI crap they try and shove everyone on.

I have been an EE customer since 2016, im due an upgrade which i want sim only, with nhs discount and less data.

I currently pay £37 a month unlimited data, with netflix, im told as running end of my contract from november it will go to £42 a month?? No explanation for rise here.

So i look at upgrades to get it cheaper, they only offer 24 months everywhere (i want a 12 month or single month but nevermind can cope with that)

They falsely make every package look cheaper by saying it's £21 a month but was £42 yet its only for 6 months so after 6 months its £42 not 'was £42'. It's gone a complete con with expenses.

In order for me to stay with EE i have on 7 occasions tried to start a chat with them. I am met with a bot which eventually says is a '3 hour wait to chat to someone' i stupidly wait this time and then 5 hours late still don't hear from anyone, so when i give up the next day i go on open chat someone finally replied and therefore shuts the chat as no reply.

Communication options have gone awful, prices are a rip off and you can't use the NHS perks woth the '6 months of £21'.

I cant speak to anyone i need to upgrade as im not paying more, im seriously considering getting my Pac code and going elsewhere.

Re: Why has EE gone so poor?

Northerner — Wed, 09 Oct 2024 04:46:22 GMT

Hi @Omanuel94

On the SIM only page you can change your options here:

If you want to use your NHS discount you'll need to consider a deal without a discount as you can only use one discount at a time.

Thanks

Re: Why has EE gone so poor?

Katie_B — Wed, 09 Oct 2024 09:21:09 GMT

Hello @Omanuel94.

I am sorry to hear of your recent experience.

I can see @Northerner has provided you with a screenshot on how you can view different fixed terms.

Have you been able to select a plan that is not discounted and successfully apply your NHS Perk code?

Katie

Re: Why has EE gone so poor?

Omanuel94 — Wed, 09 Oct 2024 13:17:35 GMT

Thanks for help i can see the option for 1 month plan. The problem was it was automatically selecred on 24 montha. And now can see cost so won't be persuing either

Thanks for help though both