topic My ee app not loading in EE app and website

My ee app not loading

Chris-18921 — Wed, 09 Oct 2024 09:32:01 GMT

Recently upgraded my phone.

When i log into the app it lets me put my pin in then comes up with a message saying lets get you set up.

I press continue and it just spins.

I've uninstalled app and reinstalled again and it starts working but once i come out again it stops working again.

I've got a full signal and have also done this over WiFi.

I've cleared the cache as well.

Any help would be great

Re: My ee app not loading

Michael_D — Wed, 09 Oct 2024 12:20:07 GMT

Hi @Chris-18921

Thanks for coming to the community.

I know how handy it is to have access to the app to manage your account.

Which model of phone have you upgraded to?

Are you able to get into your account by logging in through the EE website?

Michael

Re: My ee app not loading

Chris-18921 — Wed, 09 Oct 2024 15:16:40 GMT

Hi there.
I can get into the ee website and check and manage my account fine.
Just seems to be the app that's not working for me.
I've uninstalled it now anyway.
Cheers

Re: My ee app not loading

Leanne_T — Thu, 10 Oct 2024 08:27:43 GMT

Hi there @Chris-18921

Thanks for coming back to us, we would like to help you get this looked into.

Which phone did you upgrade to?

Is your phone software up to date?

Speak soon 🙂

Leanne.

Re: My ee app not loading

Chris-18921 — Thu, 10 Oct 2024 08:40:40 GMT

I have a Samsung Ao5s
The day after I got the phone a system update was done. Best wishes Chris

Re: My ee app not loading

Leanne_T — Thu, 10 Oct 2024 08:48:58 GMT

Thanks for coming back to me @Chris-18921

I have sent you a private message for some details.

Leanne.