topic Re: App Shockingly Bad in EE app and website

App Shockingly Bad

MrsFloydy — Wed, 09 Aug 2023 21:00:15 GMT

The EE app has gone so beyond bad it's ridiculous. Every update they push out seems to make it worse. Constantly crashes, doesn't show current stats for data and usage it ALWAYS says there's a technical issue and unable to show info. I've already said I'm leaving EE as soon as I possibly can and taking my 3 devices with me - this app just adds to the misery of being with the "UKs WORST network"

Re: App Shockingly Bad

Christopher_G — Thu, 10 Aug 2023 06:42:49 GMT

Hi @MrsFloydy

Welcome to the community.

I'm sorry to hear that you're having some problems with the app. Have you tried deleting and re-downloading it?

Chris

Re: App Shockingly Bad

Rebeccalee — Tue, 19 Sep 2023 11:07:37 GMT

I’m so completely sick of it for months. I’m going to cancel all of my contracts with them as it’s beyond a joke. Can’t even transfer data my kids need 99% of the time as the app is down for maintenance, ‘sorry we can’t get you there’ etc etc. My opinion of EE has completely gone.

Re: App Shockingly Bad

RadRS1974 — Tue, 19 Sep 2023 20:55:38 GMT

I totally agree. I've just joined from Plusnet & their App was brilliant, lots of tariff info & offers. As EE has taken over Plusnet, why don't they adopt & rename the Plusnet App, it was a million times better than the EE app.

Re: App Shockingly Bad

Konradflohr — Sun, 01 Oct 2023 12:00:04 GMT

Please sort my EE app out. Moved from Vodafone and had trouble with this app since. Unable to log in all the time clear cache and data deleted app done everything and still rubbish. All I want to do is gift data to my lad and can't app is hopeless!!

Re: App Shockingly Bad

Katie_B — Sun, 01 Oct 2023 12:07:33 GMT

Hello @Konradflohr.

Welcome to the community.

Do you experience the same issue if you try to log in online rather than the app?

Katie

Re: App Shockingly Bad

Konradflohr — Sun, 01 Oct 2023 12:26:25 GMT

Good afternoon

It is fine going through on website just the app I'm having issues with. Is
extremely annoying and very frustrating managed to get it working once then
goes again when I try again at a later date.

Thanks

Re: App Shockingly Bad

Katie_B — Sun, 01 Oct 2023 12:30:29 GMT

Thanks for confirming @Konradflohr.

What version of the app do you have?

Katie

Re: App Shockingly Bad

Konradflohr — Sun, 01 Oct 2023 22:40:17 GMT

5.23.0

Re: App Shockingly Bad

Konradflohr — Sun, 01 Oct 2023 22:45:50 GMT

I have deleted and retried still the same slow and does not work.....one thing is that I'm not using the phone that was supplied with the contract still using same phone I had and all apps and device fine just this app I'm having trouble with

Re: App Shockingly Bad

Christopher_G — Mon, 02 Oct 2023 07:29:57 GMT

Hi @Konradflohr

What kind of phone is it that you're using?

Chris

Re: App Shockingly Bad

dlevett73 — Thu, 26 Oct 2023 10:08:13 GMT

I absolutely agree. Like you, I had to migrate from Plusnet to EE... What a mistake, I should have gone to an alternative provider. I don't mind being forced down the app route to resolve issues, find billing etc etc, when the app actually works, i.e. does what it's supposed to do. This pathetic piece of **** just makes me thankful I haven't agreed to a 3yr contract.

Kevin Bacon's full of ****!!

Re: App Shockingly Bad

RadRS1974 — Thu, 26 Oct 2023 10:27:22 GMT

Hi Dlevett.
I do believe the App is now ok (for me anyway) now it's fully active.
Regarding moving to EE I think for me it was a no brainer, as before I was with 3 mobile - totally useless, never got a signal & then Talkmobile, Vodafone piggyback - again terrible signal (but good customer service!)
EE so far seem helpful & I actually have a signal nearly all the time 🙂

Re: App Shockingly Bad

Leanne_T — Thu, 26 Oct 2023 11:38:05 GMT

Hi @dlevett73

What problems are you having with the app?

Do you have the same happen if you log into your EE account using a web browser?

Leanne 🙂

Re: App Shockingly Bad

Andrew2882 — Tue, 28 Nov 2023 09:32:14 GMT

I feel the same , the app is awful, I will also be moving once contracts are paid , due to how bad it is . Signing in over and over ,just for it to crash. EE sort it out as you will lose customers.

Re: App Shockingly Bad

Leanne_T — Tue, 28 Nov 2023 10:26:18 GMT

Hi @Andrew2882

I am sorry to hear this.

Have you tried deleting and reinstalling the app?

Leanne 🙂

Re: App Shockingly Bad

JCenergy — Wed, 29 Nov 2023 13:33:50 GMT

Why these predictable boring update suggestions that are always given, people know this, the app is rubbish

Re: App Shockingly Bad

James_B — Wed, 29 Nov 2023 14:26:16 GMT

Hi @JCenergy,

Welcome to the EE Community. 🙂

Are you having a particular problem with the EE app?

James

Re: App Shockingly Bad

Jaligraham — Wed, 05 Jun 2024 19:48:54 GMT

Totally agree, was with BT for years then had to join EE, the app is useless always crashes cab never see my bill, all the time I was with BT the app was excellent!

Re: App Shockingly Bad

Jaligraham — Wed, 05 Jun 2024 19:51:32 GMT

It is your App mate, we are all having problems, nothing to do with re downloading! It is poor! Shocking!, hope you will look into it soon otherwise customers will leave!