topic Re: Can't access invoice in EE app and website

Can't access invoice

TreforestGlass — Tue, 08 Oct 2024 07:00:46 GMT

Hi Katie

Been try since last week to access our invoices, I click on Bills and it takes me to a blank page apart from the bottom bit with the website map - Help , Our websits & apps etc.

Re: Can't access invoice

Alex_H — Mon, 07 Oct 2024 12:19:22 GMT

Hi @TreforestGlass,

Welcome to the EE Community

Before last week were you able to access your bills OK? Have you tried logging into the app to view your bills and have you been able to try on another browser?

Alex

Re: Can't access invoice

SPML — Wed, 04 Dec 2024 14:20:02 GMT

I am having the same issue - have you managed to resolve this?

Re: Can't access invoice

Linzi_H — Wed, 04 Dec 2024 16:34:35 GMT

Hi @SPML

Welcome to the community.

If you're unable to see your bills through the EE app and your main online account, then please get in touch with the team so we can double check this for you.

Linzi