topic Complaint regarding app in EE app and website

Complaint regarding app

Bm050959 — Sat, 05 Oct 2024 08:37:34 GMT

I lodged a complaint yesterday regarding me unable to manage my account in any way app or online which is in my opinion a failure on Ee part

I am paperless billing and after complaining I expected to receive by email my complaint registered

To make it worse in order to see my own account they sending me paper bill and charging me £2.50 for the pleasure

I believe this is a disgrace that I can't manage my account and must be breaking some kind of legal requirement ,I am sick of this and the excuses they make after spending an hour of my time trying to access my own account

Re: Complaint regarding app

Chris_B — Sat, 05 Oct 2024 09:42:40 GMT

@Bm050959 Have you asked customer support to reset your online account? And no it’s not breaking any law that you can not access your account.

Re: Complaint regarding app

Bm050959 — Sat, 05 Oct 2024 09:56:07 GMT

Yes was on the phone for over an hour ,if I can't see my account how do I
know if my bills are correct my usage ,gifting data etc and charge me for
a paper bill

Anyway I asked the experts complaint to Ofcom in writing rather than wait
on a bill when you pay as much as I do I want to see my bill whenever I
please failed service in my opinion