topic Re: PAYG and pay monthly on same account in EE app and website

PAYG and pay monthly on same account

Andykb675 — Fri, 04 Oct 2024 13:39:54 GMT

Recently joined EE with 2 payg sims for tablets and we decided to add 3 pay monthly sims as well. I’ve tried to add my pay monthly to my EE account and it won’t let me has anyone else has this problem… speaking to an agent I have to create a new account with new email address which seems crazy

Re: PAYG and pay monthly on same account

Northerner — Fri, 04 Oct 2024 13:56:40 GMT

Hi @Andykb675

You need to apply for a pay monthly account and pass a credit check.

You need an EE account, via my EE or EE online account profile.

Thanks

Re: PAYG and pay monthly on same account

XRaySpeX — Fri, 04 Oct 2024 16:18:59 GMT

If your own MyEE a/c is for PAYG no(s). you can't add a contract no. to it. They don't mix. You need to create a separate MyEE a/c for the contract no. with its own email addy.

Re: PAYG and pay monthly on same account

Andykb675 — Fri, 04 Oct 2024 16:26:52 GMT

already did that as part of the purchase

Re: PAYG and pay monthly on same account

Andykb675 — Fri, 04 Oct 2024 16:28:20 GMT

this is what one EE agent told me .. its crazy situation to be in and if id known i wouldn't have used my email address on the PAYG

Re: PAYG and pay monthly on same account

XRaySpeX — Fri, 04 Oct 2024 16:30:11 GMT

So just get another GMail or Outlook.com email addy.

Re: PAYG and pay monthly on same account

Ali_A — Sat, 05 Oct 2024 14:43:07 GMT

Thanks for joining us on Community @Andykb675

If you have multiple MyEE accounts set up, you can contact Customer Care to have the accounts merged onto 1 email address, as long as the details match exactly on all accounts.

Ali