topic Re: EE App and Website Not working in EE app and website

EE App and Website Not working

katieleigh87_1 — Sun, 22 Sep 2024 15:27:33 GMT

I cannot see any of my Bills, Plans or information on the App nor the Website. I just keep getting an error message.

I pay my bill by DD, but I want to actually see a copy of my whole bill and usages, as well as the add on's I have.

Yes I have reinstalled the app, cleared cache, cleared cookies and followed all the instructions.

*Sadly from reading through the EE community it would appear this is common at the moment! EE I would like to see what I am paying for, as is my right, Sort it out!!!

Re: EE App and Website Not working

Michael_D — Mon, 23 Sep 2024 09:31:27 GMT

Hi @katieleigh87_1

Welcome to the community.

I know how important it is to be able to manage the account and see your bills.

What error do you see when you are logging in through the app and the website?

Michael

Re: EE App and Website Not working

katieleigh87_1 — Mon, 23 Sep 2024 19:23:45 GMT

Hi, This is the error, I have tried using the app, and the website on both my phone and laptop. It will not allow me to see bills, manage my account or see my current tariff and add ons.

Re: EE App and Website Not working

Debbie_G — Tue, 24 Sep 2024 09:51:37 GMT

Thanks for getting back to us with this information, @katieleigh87_1

I'd recommend getting in touch and speaking with our technical Guides. They will be able to look into this further and if needed, raise a ticket for further investigation.

Debbie 🙂

Re: EE App and Website Not working

Ebury72 — Tue, 01 Oct 2024 17:07:54 GMT

Imagine a company this big and not giving access to account details at all via app or mobile web.....this is 2024 with the world full of AI but ee can't even do a basic web site that even functions....and don't a mod waste time saying contact the technical team,who still don't know or likely care that people paying good money have absolutely no access to their accounts

Re: EE App and Website Not working

katieleigh87_1 — Thu, 03 Oct 2024 16:39:07 GMT

Hi, I would rather EE just took the steps to sort it out! Clearly there is a wider issue your systems, and from reading other posts this is not unique to my account. I will raise a ticket out of principle, and will also be making a formal complaint, given that I am paying you for a service and you are not even providing the basics such as access to my bill and contract information!!

Re: EE App and Website Not working

Ebury72 — Thu, 03 Oct 2024 16:44:04 GMT

Exactly correct 👏👏👏👏👏👏EE must be employing the most basic IT team if they can't even provide a basic service.... understandable as they are only a small start up with teething problems 😂😂😂

Re: EE App and Website Not working

Adrian987 — Sat, 19 Oct 2024 16:20:52 GMT

I have the exact same issue for about a month. What on earth is going on. This is an absolute joke.

Fix It EE

Its basic business........

Re: EE App and Website Not working

Alex_H — Sun, 20 Oct 2024 14:25:37 GMT

Hi @Adrian987,

Welcome to the EE Community

I am sorry you are having issues with your online account. Just to confirm what is the error message you are seeing when you login and this is both on the app and the website you have the error?

Alex

Re: EE App and Website Not working

Ebury72 — Sun, 20 Oct 2024 15:18:28 GMT

Alex_H,you are just trolling now!!

Stop pretending you haven't read the posts about not being able to login to any part of our account details!! EE staff are just saying random stuff to make it look like they are trying to help, instead of actually acknowledging the issues and get a basic issue fixed......it's all about money,and stuff the people paying us!!

Re: EE App and Website Not working

arete123 — Tue, 29 Oct 2024 08:35:48 GMT

Same issue, we're a business account and cant even download an invoice!

Re: EE App and Website Not working

arete123 — Tue, 29 Oct 2024 08:44:18 GMT

Same problem with a business account. EE need to get on this ASAP

Re: EE App and Website Not working

Linzi_H — Tue, 29 Oct 2024 12:50:36 GMT

Hi @arete123

Welcome to the community.

I know you'll be keen to get access to your bills online again.

Have you been in touch with our business team so this can be investigated?

Linzi

Re: EE App and Website Not working

Ebury72 — Tue, 29 Oct 2024 13:13:52 GMT

Linzi doing the trolling today then!!

The support team are just playing dumb at this point.

I think it is time for this to brought to the attention of Trading Standards and Often(?)

Taking money and not providing a basic service should mean a refund each month it is not sorted??? Surely that's why you and the other companies charge extra while on contract each April for upgrades and maintenance??? Except you do absolutely nothing and the service is appalling

Re: EE App and Website Not working

Graciebest — Wed, 30 Apr 2025 12:57:46 GMT

This problem is still happening and it's now end of April 25, get a grip, we have the right to see our information.