topic Accessing Account Online in EE app and website

Accessing Account Online

ardmore — Thu, 03 Oct 2024 13:49:25 GMT

I have tried logging on to my EE account every day for about a week now to get my bill but when I eventually get logged in and click Bills and Payments it doesn't go anywhere.

Any ideas how to get to see my bill?

Re: Accessing Account Online

Offshorefibreso — Thu, 03 Oct 2024 14:01:42 GMT

Me too!!

No idea, sorry.

Re: Accessing Account Online

Christopher_G — Thu, 03 Oct 2024 16:20:02 GMT

Hi @ardmore and @Offshorefibreso

Could you try using a different device or browser please? Are you able to access the information in the EE App?

Chris

Re: Accessing Account Online

ardmore — Thu, 03 Oct 2024 16:31:29 GMT

Hi Chris,

I have tried logging in on 3 different laptops and 2 different browsers. It lets me click on Billing&Payments but I then get the following.

It is a company mobile account so its easier to get the bills online than through an app

Re: Accessing Account Online

Christopher_G — Thu, 03 Oct 2024 16:41:09 GMT

I see, thanks @ardmore

I recommend speaking to our Business Support team so they can look into this for you.

Chris

Re: Accessing Account Online

newmac — Fri, 04 Oct 2024 06:22:40 GMT

I am the same, I have been trying for the past 4 days to get my bill, even got my boss to download the app and still cannot view the bill for printing. This is definitely an EE issue and not a browser issue.