topic Re: Linking products issues in EE app and website

Linking products issues

Grimmest — Tue, 01 Oct 2024 07:16:17 GMT

Anyone else having trouble linking products? If so how did you resolve it?

It's only happened since I switch 1 of my lines to sum only but now I can't even access my bill nor access upgrades and the like for my other products

Any help would be massively appreciated

Re: Linking products issues

Leanne_T — Tue, 01 Oct 2024 13:01:25 GMT

Hi @Grimmest

Thanks for coming to the community.

What happens if you try and link the products in your EE account? Do you get an error message?

Can you view any details in the EE account?

Speak soon.

Leanne 🙂

Re: Linking products issues

Grimmest — Tue, 01 Oct 2024 23:16:41 GMT

Hi Leanne,

I have been trying quite often over the last month & half and it's an error message every time, so I'm at a loss of what to do

Re: Linking products issues

Peter_W — Wed, 02 Oct 2024 11:38:46 GMT

Thanks @Grimmest, what does this error message say exactly?

Also is there any chance you could have linked a different email address for your log in?

Peter