topic Re: EE Website & App are a pile of doo doo in EE app and website

EE Website & App are a pile of doo doo

loonyknownothin — Mon, 30 Sep 2024 17:56:04 GMT

I've had nothing but issues since start of June when I was transferred to EE from BT.

The latest issue I have is I cannot manage my broadband from the app or the website. I get a "something has gone wrong, please try again." message. This has bee on going for over a month now. Decided to contact EE this evening and after being on hold twice for 25 minutes I get one dialling ring and then cuts off!

I also am unable to check out the shop from my mobile account. That just loads a completely blank page. I am so frustrated and want to leave.....Apart from when they transferred me from BT I was unknowingly put on a new 24 month contract!!

Re: EE Website & App are a pile of doo doo

Leanne_T — Tue, 01 Oct 2024 13:05:05 GMT

Afternoon @loonyknownothin

I am very sorry you are unable to access your broadband account or view the shop pages.

Have you tried linking your products in the EE account to see if this helps?

Since you posted on the community, have you been able to speak to our tech guides to get your account looked into?

Leanne.

Re: EE Website & App are a pile of doo doo

loonyknownothin — Wed, 02 Oct 2024 19:38:23 GMT

Hi,

I finally managed to speak to someone this evening. They can’t tell me why I was put on a new 24 month contract and then didn’t seem interested in rectifying it before the call ‘dropped out’. I’ve been told the access on the app and website is a national problem effecting multiple people and the fault is usually rectified in a week or so……I mentioned that I noticed this fault at the start of September but was told I just have to wait for it to be resolved. I’m not holding my breath and not impressed with the service thus far.