topic Re: Data gifting unavailable in EE app and website

Data gifting unavailable

Eve0 — Sat, 28 Sep 2024 09:16:50 GMT

Is anyone else having data gifting problems this morning? I have plenty of data to gift but keep receiving an error message

Debbie_G — Sat, 28 Sep 2024 12:13:52 GMT

Welcome to the community.

Are you trying to gift data via the app or My EE online?

What error message do you see when trying to gift data?

Debbie 🙂

GiWong — Sun, 29 Sep 2024 19:41:42 GMT

I am experiencing the same problem. I can’t gift data to my hubby and he is now running out of data. After the app is updated, it sucks.

Leanne_T — Mon, 30 Sep 2024 09:05:38 GMT

Morning @GiWong

I am sorry you are unable to gift data.

If you log into your EE account online, do you have the option to gift data?

Are the two devices on the same account that you want to gift data between?

Leanne 🙂

GiWong — Mon, 30 Sep 2024 09:08:07 GMT

Yes, I would like to gift 100GB to the other number. Thanks.

Kind regards,
Gigi

Leanne_T — Mon, 30 Sep 2024 09:09:20 GMT

Can you try and gift the data using your EE account online, does this work for you?

If not, please call us and the team will help you gift the data 🙂

Leanne.