topic Re: Bills not shown in EE app and website

Bills not shown

DebAmore — Sun, 29 Sep 2024 09:43:55 GMT

Trying to view and download my bill but when I select 'bills/payments' it's not showing anything!

It also shows latest bill details on home page but if I click on it to view I also get a page with no details!

Can anyone help please? I am logged in

Re: Bills not shown

Schockwave — Sun, 29 Sep 2024 10:14:18 GMT

Hello @DebAmore ,

Welcome to the community,

Not sure why that is happening to you, as I have been able to view my bills and can click on the one I want to view with no problem by clicking on download to see the full details.

Where are you doing this, is it via the app or website?

Re: Bills not shown

DebAmore — Sun, 29 Sep 2024 17:48:25 GMT

Via the website. I've tried under Chrome and Firefox and also on my mobile. Someone else online said they had the same issue

Re: Bills not shown

Leanne_T — Mon, 30 Sep 2024 12:32:04 GMT

Hi @DebAmore

Thanks for coming to the community 🙂

If you're unable to view the bills, please give us a call on 150 and the team will be happy to help. They will get this looked into and see what is needed for you to be able to view the bills.

Leanne,

Re: Bills not shown

12345678913 — Thu, 02 Jan 2025 12:46:47 GMT

Is there a fix to this? I am having to call every month, wait an hour to speak to someone, then wait days for someone to email it to me.