topic Re: Add on in EE app and website

Add on

Lynsey50 — Tue, 07 May 2024 20:29:38 GMT

The add on page is not working.

Re: Add on

XRaySpeX — Tue, 07 May 2024 20:48:08 GMT

Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

Re: Add on

jeanie23 — Fri, 17 May 2024 05:33:21 GMT

The Add on option has not been working for over a week now. Seems to be taking very long to find a solution. But also limited options to contact EE to ask for update.

Re: Add on

Christopher_G — Fri, 17 May 2024 07:00:30 GMT

Hi @jeanie23

We're aware of a small number of EE customers with a similar problem. Our support teams are working on a fix as soon as possible. Have you tried the link that @XRaySpeX posted?

Chris

Re: Add on

jrk52 — Wed, 29 May 2024 20:05:30 GMT

the issue seems to be reported as early as around the late April but the problem in add ons is still not fixed

Re: Add on

Kay872 — Sun, 04 Aug 2024 09:03:54 GMT

Link does not work

Re: Add on

Kay872 — Sun, 04 Aug 2024 09:04:48 GMT

Still no access to add ons

Re: Add on

Katie_B — Sun, 04 Aug 2024 10:12:05 GMT

Hi @Kay872.

Thanks for coming here.

Are you pay as you go or pay monthly?

Do you see an error? if yes, what error do you see?

Speak soon,

Katie

Re: Add on

Kay872 — Sun, 04 Aug 2024 10:19:14 GMT

Error on add on page and also when texting to add it on pay as you go

Re: Add on

Katie_B — Sun, 04 Aug 2024 10:22:55 GMT

What error do you see @Kay872?

Could you please provide a screen grab.

Katie

Re: Add on

Lynsey50 — Sun, 04 Aug 2024 10:43:14 GMT

I am on pay as you go, I pay £10.00 a month and it comes up as an error message.

Lynsey

Sent from Outlook for Android<>

Re: Add on

Kay872 — Sun, 04 Aug 2024 10:50:14 GMT

Problem seems to on going from start of year by the looks of it

Re: Add on

XRaySpeX — Sun, 04 Aug 2024 11:09:51 GMT

@Kay872 : What type of add-on are you after?

Re: Add on

Lynsey50 — Sun, 04 Aug 2024 13:35:38 GMT

I used to like putting more data on my phone as I ran out of quickly.
Thank you for coming back to me.
Lynsey

Sent from Outlook for Android<>

Re: Add on

Yi1 — Wed, 07 Aug 2024 20:03:07 GMT

Anyone knows when this will be fixed? It’s been a long time!

Re: Add on

vitellozzo — Sat, 17 Aug 2024 13:39:20 GMT

To anyone still having the issue, if you have enough credit just text the following to 150 to buy add-ons:

ADD DATA
ADD MINS
ADD TEXTS

Don't be surprised when some of the options will not be recognised (e.g. I can't buy 200 texts for a day).

List of all codes 150 accepts (see "Text services for add-ons"):
https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/get-help-by-texting-150-on-pay-as-you-go-or-flex

Re: Add on

Nazopardi — Sun, 29 Sep 2024 14:34:29 GMT

I have same problem , no add on or subscription access. Tried link and that doesn't work either

Re: Add on

XRaySpeX — Sun, 29 Sep 2024 19:56:26 GMT

@Nazopardi : Are you on contract or PAYG?

What type of add-on are you after?

Re: Add on

Profile closed — Fri, 11 Oct 2024 18:46:27 GMT

Having the same issue, the add-on.ee.co.uk link doesn't recognise that I'm on the network, and both the app's and the website's add-ons pages don't load anything either. This is all I'm seeing:

I'm trying to add the unlimited data add-on to my PAYG SIM, and I tried texting ADD DATA to 150 as well. Even though I had the required balance, when I texted UNL DATA, I got "Hi from EE. Sorry, this add-on isn't available. Please visit the EE app or reply ADD DATA for information on our available options."