topic Re: Swapped PAYG to Pay Monthly and can’t link the account. in EE app and website

Swapped PAYG to Pay Monthly and can’t link the account.

TS-Croz — Fri, 27 Sep 2024 12:37:27 GMT

I bought a new SIM card and had it swapped to a Pay Monthly via a phone call. It’s been about a week since doing so and when I try to link the account, I get told to call 150. They in a nutshell have said there isn’t much they can do and to just try again.

What can I do and/or can anyone help me with this please?

Thanks!

Re: Swapped PAYG to Pay Monthly and can’t link the account.

Schockwave — Fri, 27 Sep 2024 12:52:49 GMT

Hello @TS-Croz ,

Welcome to the community,

You will have to get customer service to reset your account, as it has already told you to call 150, you will have to do so, sorry no other way, as you had pay as you go and now monthly, they cannot be linked. Make sure that you ask them to reset your account and then you can log in afresh and it should work.

Re: Swapped PAYG to Pay Monthly and can’t link the account.

XRaySpeX — Fri, 27 Sep 2024 16:05:03 GMT

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

Re: Swapped PAYG to Pay Monthly and can’t link the account.

TS-Croz — Sat, 28 Sep 2024 08:50:26 GMT

I didn’t realise I had to have the account reset. Thank you for the information, that’ll help a lot.

Re: Swapped PAYG to Pay Monthly and can’t link the account.

TS-Croz — Sat, 28 Sep 2024 08:50:48 GMT

Thank you for the advice & help.

Re: Swapped PAYG to Pay Monthly and can’t link the account.

Schockwave — Sat, 28 Sep 2024 09:04:32 GMT

@TS-Croz , glad we were able to help, thank you for coming back and letting us know.

Re: Swapped PAYG to Pay Monthly and can’t link the account.

XRaySpeX — Sat, 28 Sep 2024 11:05:22 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.