topic Looking for my 9 digit account number to link device in EE app and website

Looking for my 9 digit account number to link device

PhilW4 — Wed, 25 Sep 2024 12:29:03 GMT

Hi I have transferred from BT and have set up an account with EE, I have two questions

Where can I view my bill

Where is my 9-digit account number the one on the email starting with GB ******9351 doesn't work as it says it needs to be 9 digits long

Thanks Phil

Re: Looking for my 9 digit account number to link device

Schockwave — Wed, 25 Sep 2024 16:02:56 GMT

Hello @PhilW4 ,

Welcome to the community,

You can view your bill by downloading the EE App or by logging into your account via the website, but you will only see your bill once they let you know that your bill is ready.

As for the latter question, I have no idea, sorry.

Re: Looking for my 9 digit account number to link device

Matt_124 — Wed, 25 Sep 2024 16:09:32 GMT

Is it EE Mobile or Broadband you are trying to link @PhilW4 ? Only mobile accounts have a 9 digit account number whereas Broadband accounts start with GB. As part of the migration you would have got an email link as an "invitation to set up your EE ID" if creating a brand new account without mobile, otherwise if you already had an EE mobile account the guide you spoke to should have linked these for you and it should appear in your app automatically.

Re: Looking for my 9 digit account number to link device

XRaySpeX — Wed, 25 Sep 2024 21:11:40 GMT

@PhilW4 : What device or product are you trying to link? Only fixed Home Broadband need an a/c no. to link.

Mobile routers are linked using their mobile no. just like a mobile phone.

Re: Looking for my 9 digit account number to link device

PhilW4 — Thu, 26 Sep 2024 15:50:09 GMT

Hi thanks for the replies,

It is for a fixed broadband account, yes I have a GB account number but it didn't recognise this, it looks like I will have to call someone to work it out.