topic Re: Error message after logging in and unable to view my bills online in EE app and website

Error message after logging in and unable to view my bills online

Bendillon1976 — Tue, 24 Sep 2024 09:38:34 GMT

I keep getting an error message when I try to log in to my account via the website.

Once logged in I can’t view my account home page as there’s just an error message saying ‘We can't load this right now.. There's a problem getting the information to you. Try again or get in touch if it's urgent'

I have always been able to access my bills via the website and not experienced these problems before.

This has been happening for months now and I really need to access my bills.

Re: Error message after logging in and unable to view my bills online

Michael_D — Tue, 24 Sep 2024 11:39:24 GMT

Hi @Bendillon1976

Thanks for coming to the community.

I know how important it is to be able to view your bills.

Does the same thing happen if you login through a different browser or device?

Have you been able to try to clear the cookies and cache from your browser?

If you login through the EE app do you see the same error?

Michael

Re: Error message after logging in and unable to view my bills online

Bob26252 — Tue, 24 Sep 2024 17:33:01 GMT

Im getting the same problem, customer service no help at all.

Re: Error message after logging in and unable to view my bills online

Bendillon1976 — Wed, 25 Sep 2024 11:39:03 GMT

Hi Michael

Yes this happens on both Safari & Chrome.

I have cleared all cookies and cache and still get the same message.

I can access my personal account but the issues are with the business account.

Thanks

Re: Error message after logging in and unable to view my bills online

Linzi_H — Wed, 25 Sep 2024 15:19:44 GMT

Thanks so much for testing out these steps @Bendillon1976, and letting us know this is for your business online account.

I think the best thing to do would be to contact us directly so we can check this further for you.

Linzi

Re: Error message after logging in and unable to view my bills online

Linzi_H — Wed, 25 Sep 2024 15:22:04 GMT

Hi @Bob26252

I'm sorry to hear our team hasn't been much help. What have they advised exactly?

Linzi

Re: Error message after logging in and unable to view my bills online

Arch65 — Sun, 29 Dec 2024 06:59:15 GMT

Unfortunately, I’ve the same issue, the tech team can see my mobile and broadband accounts online, they tell me they need merging together, unfortunately nobody can seem to merge them. It’s been ongoing for 6 months now, very frustrating and disappointing. 🙄