topic Re: Been a customer since 2012 your customer care is a joke in EE app and website

Been a customer since 2012 your customer care is a joke

Mctotty — Wed, 25 Sep 2024 00:53:49 GMT

I have been With ee Since 2012 and in the last 18 months their service To me as a Customer Has become an absolute joke On free occasions now EE have contacted me but unfortunately unfortunately this has been when I was in work so I have asked them nicely to ring me back at certain times to which this has not happened Which is made it clear to me that’s being a long standing. Customer means nothing to the company. All they are after is your monthly payments. I recently Switched my broadband from BT to EE and have since had trouble I can’t find my broadband account on either the BT or EE App as both apps are always Under maintenance Or inaccessible Which is Coming A joke I’m not happy at all with the overall standards with both customer services And accessibility poor

Re: Been a customer since 2012 your customer care is a joke

Mctotty — Wed, 25 Sep 2024 00:55:27 GMT

I can totally agree it is poor to say the least

Re: Been a customer since 2012 your customer care is a joke

Linzi_H — Wed, 25 Sep 2024 16:14:24 GMT

Hi @Mctotty

I'm very disappointed to hear you haven't enjoyed the last 18 months with us!

If we've tried to reach you on several occasions it sounds like this is for something important, and I'm so sorry we've missed you.

Has this all been in relation to your online account access, or has something else been happening?

Speak soon,

Linzi