topic cant acces upgrade portal online in EE app and website

cant acces upgrade portal online

joeychaps1231 — Wed, 25 Sep 2024 08:46:45 GMT

seems like a few other people have this issue with EE. The shop section is just completely blank when trying access and upgrade... i cant access any deals online. tried various different actions on different devices always the same.

Re: cant acces upgrade portal online

Leanne_T — Wed, 25 Sep 2024 14:24:43 GMT

Hi there @joeychaps1231

Thanks for coming here 🙂

If you have tried other devices and browsers, this would need to be looked into for you. To do this please call us on 150 and the team will be happy to help.

Thanks.

Leanne.

Re: cant acces upgrade portal online

shrekno1 — Mon, 27 Jan 2025 17:06:00 GMT

I am also having this problem.

I can't access the upgrade area or shop, page just loads with nothing displayed but the navigation.

I have tried multiple browsers and Its been like it for a couple of days.

Re: cant acces upgrade portal online

Alex_H — Tue, 28 Jan 2025 08:23:04 GMT

Hi @shrekno1,

Welcome to the EE Community

If the issue is occurring with the upgrades section across multiple browsers and the app, please reach out to our team on 150 so they can have a look at your account to help get the issue resolved.

Alex