topic Can't complete my upgrade checkout in EE app and website

Can't complete my upgrade checkout

westy2k1 — Wed, 25 Sep 2024 07:58:59 GMT

Whether I use the app or website on PC it does the same thing. I have two line son my contract, one for me and one for the Mrs. I successfully upgraded one last night however now I get as far as the T & C's for the other and it says "can't connect to EE server, make sure you are online" which I am!

Is there an issue with that portion of the online shop due to high traffic after iPhone 16 launch?

Re: Can't complete my upgrade checkout

Debbie_G — Wed, 25 Sep 2024 15:28:07 GMT

Hey @westy2k1

Welcome to the community.

I'm sorry to hear that you're having problems when trying to upgrade.

I recommend getting in touch with our Guides, who can look into this further. They will also be able to go through your upgrade options with you. Alternatively, you can also pop into your nearest EE Store for help.

Debbie 🙂