https://community.ee.co.uk/t5/EE-app-and-website/So-I-tried-to-order-a-phone-friday-which-got-declined-the-took-a/m-p/1444867#M57955 Mon, 23 Sep 2024 20:47:06 GMT Sumitkumar2 2024-09-23T20:47:06Z https://community.ee.co.uk/t5/EE-app-and-website/So-I-tried-to-order-a-phone-friday-which-got-declined-the-took-a/m-p/1444867#M57955 Mon, 23 Sep 2024 20:47:06 GMT https://community.ee.co.uk/t5/EE-app-and-website/So-I-tried-to-order-a-phone-friday-which-got-declined-the-took-a/m-p/1444867#M57955 Sumitkumar2 2024-09-23T20:47:06Z https://community.ee.co.uk/t5/EE-app-and-website/So-I-tried-to-order-a-phone-friday-which-got-declined-the-took-a/m-p/1445127#M57972 <P>Welcome to the EE Community <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4546279">@Sumitkumar2</a></SPAN>&nbsp;<BR /><BR />Sorry to hear your application was not&nbsp;successful. &nbsp;<BR /><BR />The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank.&nbsp;<BR /><BR />As your application has not been successful we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.&nbsp;<BR /><BR />Our care team will not be able to ask your bank to release it any quicker than their standard timescales, as this is set by your bank/card issuer only.&nbsp;<BR /><BR />If your bank has not released the pending payment after this time please contact our <A href="https://ee.co.uk/help/contact-ee" target="_blank">Contact Us | Help &amp; Support | EE</A> &nbsp;who will be able to look into this for you.&nbsp;<BR /><BR />Hope this helps!&nbsp;<BR /><BR />Ali&nbsp;</P> Tue, 24 Sep 2024 11:31:43 GMT https://community.ee.co.uk/t5/EE-app-and-website/So-I-tried-to-order-a-phone-friday-which-got-declined-the-took-a/m-p/1445127#M57972 Ali_A 2024-09-24T11:31:43Z