topic Re: this website is useless in EE app and website

this website is useless

will1977 — Tue, 25 Jun 2024 18:34:24 GMT

I get the email saying my bill is ready to view and I click the link that says click here to see your bill and it takes me to this website with not a single bill visible anywhere, useless instructions that don't even work and no way find my bill or my account number or to link my broadband to this website and just going round in circles getting nowhere, trying to contact EE via this website by clicking contact us leads to more going in circles with no way to contact them, all I want to do is talk to somebody from EE via this site to ask whatever I need to ask seeing as that is what this site claims to be for, I have spent the last week trying to make use of the links in the email they send me to (1) ask them if they are going to pay the money they owe me into my bank, (2) view my bill by using the link in the email that literally says "click here to view your bill" and then does absolutely nothing of the sort when I click on it, do I really need to phone them every time? if yes then WHAT THE HELL IS THE POINT OF THIS WEBSITE OR THE EMAIL LINKS? By the way this is the instructions I got to find my account number-

How to find your account number

log in to EE
select Menu
select Account Settings
I logged into EE and then, Oh wait there is NO MENU TO SELECT! the word menu is not anywhere on this site! I give up! none of the instructions do what they say, none of the links do what they say, none of the features of this site do what they say. that is my experience with this website and the emails EE sends me, absolute joke except instead of being funny its making me insane! I probably won't be coming back here. that is all I have to say.

Re: this website is useless

Chris_B — Tue, 25 Jun 2024 18:51:26 GMT

@will1977 When you land on this website you need to click My EE as that’s your link to your account.

Or you can THIS you can always use the EE app.

Re: this website is useless

will1977 — Sun, 22 Sep 2024 13:08:15 GMT

Sorry for taking so long to reply but I hadn't been on this website for a while, thank you for replying but I just followed your instructions and both links and it just keeps taking me to the ee.co.uk home page and I am still unable to find my bill anywhere, The closest I have managed is in the help area on how to view your bill I clicked on a link that took me to the "download app" page but I don't have a smart phone, I am on my PlayStation 5 currently but I do have a laptop which I have very little experience with, will I be able to download the app with my laptop and will I have to do that as I don't see any other way working, again, thank you for replying, I really appreciate it.

Re: this website is useless

Katie_B — Sun, 22 Sep 2024 15:38:14 GMT

Hello @will1977.

The link provided when selecting THIS in the post by @Chris_B has taken me to the log in page for My EE. What shows on the page you are being directed to?

Alternatively, the log in option on the home page can be found in the top right hand corner. I have taken a screen shot and attached this below:

Speak soon,

Katie

Re: this website is useless

voipon — Sun, 22 Sep 2024 15:49:53 GMT

I also have the same problem and I've discovered it's because I have two account numbers. The "default" account contains nothing, the second account has the bills, subscriptions etc but there is no way of viewing it. I have been trying to get EE/BT to sort this out for 6 weeks now and each time they have failed dismally.

Re: this website is useless

Katie_B — Sun, 22 Sep 2024 15:52:35 GMT

Hi @voipon.

Has our customer care team tried deleting the account which holds no information?

Katie

Re: this website is useless

voipon — Sun, 22 Sep 2024 16:08:08 GMT

It has £150 of credit on it so I don't want it deleted, in the meantime I am getting billed by direct debit on the other account. What I want is the accounts to be merged which seems to be beyond the wit of customer services.

Re: this website is useless

Katie_B — Sun, 22 Sep 2024 16:12:14 GMT

Hi @voipon.

Have you recently moved from BT to EE?

Is the £150 credit on a pay as you go account or a pay monthly account?

Katie

Re: this website is useless

will19771 — Mon, 23 Sep 2024 07:07:22 GMT

well I can't quite believe it but I've finally done it, I had to click on "link broadband" and then enter my account number which I finally found and I have just managed to view my bills for the first time since I started trying in June. 😀