topic Re: Phone account disappeared in EE app and website

Phone account disappeared

Nicko79 — Fri, 20 Sep 2024 15:11:23 GMT

My mobile phone account has disappeared from my app. My broadband app is still there, but there’s nothing to do with my mobile account. It was on there previously.
When I go to the section to link a phone account and go through the process it says “this phone is already linked to an account. Log in to that account” ( I am!!!!!!)

Really frustrating. Went in store and they can’t help and current wait times on 150 are mad.

Re: Phone account disappeared

Leanne_T — Sat, 21 Sep 2024 08:18:30 GMT

Hi @Nicko79

Thanks for coming to the community, I'm sorry you are unable to view your mobile account.

Have you tried deleting the app and reinstalling to see if the mobile account shows?

Are you using the same email address to log in as you did previously?

Leanne 🙂

Re: Phone account disappeared

Nicko79 — Sat, 21 Sep 2024 14:16:47 GMT

Hi Leanne

Yea I have done that and yes it’s the same email address as normal

thanks

Re: Phone account disappeared

Leanne_T — Sun, 22 Sep 2024 08:53:27 GMT

Thanks for the quick reply @Nicko79

This would need to be looked into for you in more detail, when you get the chance please try calling us again 150 and the team will help you get this sorted.

Let me know how you get on 🙂

Leanne.

Re: Phone account disappeared

Gill691 — Sat, 23 Nov 2024 16:30:05 GMT

What options do I choose