topic Re: Can’t link device to account in EE app and website

Can’t link device to account

PaulDH — Sun, 07 Apr 2024 07:06:21 GMT

I can’t link my device to my profile via the website and I can’t identify the My EE app on Google play.

Northerner — Sun, 07 Apr 2024 07:18:59 GMT

What problems/error are you receiving via the website.

This is the EE app in the play store:

Thanks

Leanne149 — Sat, 21 Sep 2024 08:21:48 GMT

Can’t link device to account

Leanne_T — Sat, 21 Sep 2024 10:48:32 GMT

Thanks for coming to the community.

Do you have a new EE account?

When you log into the EE app, the main page should show a 'link product' option, do you have this?

Thanks.

Leanne.