topic Re: I want an upgrade but cant unlink my mobile from my partners phone in EE app and website

I want an upgrade but cant unlink my mobile from my partners phone

Colston1958 — Fri, 20 Sep 2024 16:03:28 GMT

Re: I want an upgrade but cant unlink my mobile from my partners phone

Northerner — Fri, 20 Sep 2024 16:33:39 GMT

Hi @Colston1958

Are they the account holder.

Thanks

Re: I want an upgrade but cant unlink my mobile from my partners phone

Colston1958 — Fri, 20 Sep 2024 19:07:14 GMT

Yes it's in my partners name, but we don't share the bills for each other's
mobiles
😉

Re: I want an upgrade but cant unlink my mobile from my partners phone

Chris_B — Fri, 20 Sep 2024 20:16:22 GMT

@Colston1958 If the device is in their name then they are the account holder not you so only they can process the upgrade. If you want your own account do the upgrade first then ask the account holder to call customer support and to request a change of ownership of your number. If you do this before the upgrade you’ll have to wait 3 months before you can upgrade. Only account holders can perform upgrades not account users which you are because it’s in their name

Re: I want an upgrade but cant unlink my mobile from my partners phone

Colston1958 — Sat, 21 Sep 2024 06:34:14 GMT

Many thanks
I'll take that on board.