topic Re: Documents to view on the website. in EE app and website

Documents to view on the website.

Guyvin — Fri, 20 Sep 2024 10:32:46 GMT

I have received a text message for weeks now since upgrading saying a device agreement document is now available. Log in to view. I cannot for the life in me find this document anywhere.
Any help appreciated.

Re: Documents to view on the website.

Leanne_T — Fri, 20 Sep 2024 13:39:51 GMT

Hi @Guyvin

Thanks for coming to the community 🙂

Could you log into your EE account online through a web browser, then select home page > Plans & subscriptions >Manage mobile > Included in plans then if you scroll to the bottom and on device section, click the dropdown for show details. Do you have the documents showing?

Leanne 🙂

Re: Documents to view on the website.

Guyvin — Fri, 20 Sep 2024 17:29:39 GMT

Hi thanks for your help. Unfortunately what I’m supposed to read isn’t there. I’ll have to call them tomorrow.

Re: Documents to view on the website.

Leanne_T — Fri, 20 Sep 2024 17:42:41 GMT

Hi @Guyvin

Thanks for checking.

Have you received your new phone?

Leanne 🙂

Re: Documents to view on the website.

Crazyc95 — Sat, 21 Sep 2024 14:01:42 GMT

iom having this same issue but when i try to look for the section it isnt giving me the drop down option for my documents

Re: Documents to view on the website.

Christopher_G — Sat, 21 Sep 2024 14:25:23 GMT

Thanks for checking, @Crazyc95

Have you recently ordered something? Have you received your order?

Chris

Re: Documents to view on the website.

Crazyc95 — Sat, 21 Sep 2024 14:41:18 GMT

Hey.
I did an upgrade yesterday online. I haven’t received the order yet but I got a text this morning saying I could view the documents online yet when I got to find them I can’t find them anywhere.

Re: Documents to view on the website.

Christopher_G — Sat, 21 Sep 2024 14:43:46 GMT

The message may have been a bit premature, @Crazyc95

It should update within a couple of days of you receiving the order.

Chris

Re: Documents to view on the website.

Crazyc95 — Sat, 21 Sep 2024 14:45:09 GMT

No problem. Thank you for that I’ll check again when I’ve received the order

Re: Documents to view on the website.

Guyvin — Sat, 21 Sep 2024 22:59:52 GMT

Yes I have the phone. A number of months ago. I’ve tried and given up on finding the document a few times 😂

Re: Documents to view on the website.

Leanne_T — Sun, 22 Sep 2024 08:38:09 GMT

I see, thank you for coming back to me @Guyvin

In this case, please give us a call on 150 and the team will help you with the documents 🙂

Leanne.