https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1441835#M57754 <P>It doesn’t work, because it seems that there is an error with “home”. Plans and subs can not be found..</P> Thu, 19 Sep 2024 21:26:19 GMT junyizhang 2024-09-19T21:26:19Z https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1428514#M56617 <P>New customers cannot link their devices on your website and app.&nbsp;</P><P>How can a company as big as EE not get this fixed? It's embarrassing.&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="When I click on 'Link device'" style="width: 999px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/33255i62B3AE3DBAF2F8CC/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-09-01 at 09.37.58.png" alt="When I click on 'Link device'" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">When I click on 'Link device'</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="It takes me to this page on the app and the website." style="width: 999px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/33254iAD1CBAEF274050C1/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-09-01 at 09.38.10.png" alt="It takes me to this page on the app and the website." /><span class="lia-inline-image-caption" onclick="event.preventDefault();">It takes me to this page on the app and the website.</span></span></P> Sun, 01 Sep 2024 08:44:42 GMT https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1428514#M56617 JAJABINKIE 2024-09-01T08:44:42Z https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1428541#M56619 <P>Morning <SPAN><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4514760">@JAJABINKIE</a></SPAN>&nbsp;<BR /><BR />Welcome to the community.<BR /><BR />I'm sorry to hear that you're having this problem. Could you try completing this on a different device or browser, please?<BR /><BR />Debbie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sun, 01 Sep 2024 10:43:46 GMT https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1428541#M56619 Debbie_G 2024-09-01T10:43:46Z https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1428607#M56628 <P>What happens when you click the "Link device &gt;" at the top of that page?</P> Sun, 01 Sep 2024 13:10:24 GMT https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1428607#M56628 XRaySpeX 2024-09-01T13:10:24Z https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1441822#M57750 <P><STRONG>It can not be solved with different browsers and different device!</STRONG></P> Thu, 19 Sep 2024 21:11:02 GMT https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1441822#M57750 junyizhang 2024-09-19T21:11:02Z https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1441824#M57751 <P>It comes to a new interface as shown in the figure</P> Thu, 19 Sep 2024 21:12:30 GMT https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1441824#M57751 junyizhang 2024-09-19T21:12:30Z https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1441828#M57752 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="33E033E2-E4FC-4017-9DF2-C08DF2F8F594.png" style="width: 462px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/33912iA696588698B19D92/image-size/large?v=v2&amp;px=999" role="button" title="33E033E2-E4FC-4017-9DF2-C08DF2F8F594.png" alt="33E033E2-E4FC-4017-9DF2-C08DF2F8F594.png" /></span></P> Thu, 19 Sep 2024 21:14:02 GMT https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1441828#M57752 junyizhang 2024-09-19T21:14:02Z https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1441833#M57753 <P>In your online MyEE: Home &gt; Plans &amp; Subs &gt; Manage numbers &gt; Add another number &gt; Link EE mobile or SIM.</P> Thu, 19 Sep 2024 21:17:25 GMT https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1441833#M57753 XRaySpeX 2024-09-19T21:17:25Z https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1441835#M57754 <P>It doesn’t work, because it seems that there is an error with “home”. Plans and subs can not be found..</P> Thu, 19 Sep 2024 21:26:19 GMT https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1441835#M57754 junyizhang 2024-09-19T21:26:19Z https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1441985#M57761 <P>Thanks for trying <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4540321">@junyizhang</a></SPAN></SPAN>.</P> <P>If it is not letting you link the account on different browsers, the best thing I can suggest would be to speak to our technical guides so they can help to get it linked.</P> <P>You can see how to reach the team on our <A href="https://ee.co.uk/help/contact-ee" target="_blank">Contact Us</A> page.</P> <P>Michael</P> Fri, 20 Sep 2024 08:10:52 GMT https://community.ee.co.uk/t5/EE-app-and-website/The-link-device-link-is-broken-on-your-website-and-app/m-p/1441985#M57761 Michael_D 2024-09-20T08:10:52Z