topic Re: Link products in EE app and website

Link products

Paulmcg1 — Thu, 19 Sep 2024 08:27:17 GMT

I can't seem to find any details of my mobile phone on the app or website, I can only see my broadband, it's not a new contract. Thanks

Michael_D — Thu, 19 Sep 2024 12:02:11 GMT

Thanks for coming to the community.

Have you been able to view your mobile plan details in the past in the app and website?

If you scroll to the bottom of the home page on the EE app, are you able to link your mobile account?

Michael

Paulmcg1 — Thu, 19 Sep 2024 12:58:08 GMT

I have tried that, and it says already linked.? Thank

Michael_D — Thu, 19 Sep 2024 13:04:34 GMT

Thanks for trying @Paulmcg1

If it is saying it is already linked, I'd recommend speaking to our tech guides, so they can bring up your account and have a look at the settings.

Michael