topic Re: Plans & Subscriptions in EE app and website

Plans & Subscriptions

Wastingmytime1 — Sun, 23 Jun 2024 14:38:31 GMT

Is anybody else unable to access their plans and subscriptions? I've tried on several different devices, cache cleared, cried and still just says "this service isn't working right now".

does it ever work? will it ever work? will I ever be able to see all my devices in a format that is actually useful? or do I keep having to go off of the numbers connected to plans?

Re: Plans & Subscriptions

XRaySpeX — Sun, 23 Jun 2024 14:49:49 GMT

Have you tried your online EE a/c?

Re: Plans & Subscriptions

MPW66 — Sat, 29 Jun 2024 15:52:00 GMT

want to register debit card but cannot find plans and subscriptions - can you advise where to find it please?

Re: Plans & Subscriptions

Katie_B — Sun, 30 Jun 2024 06:28:08 GMT

Hi @MPW66.

Are you a pay as you go or pay monthly customer?

Katie

Re: Plans & Subscriptions

penpayne — Thu, 19 Sep 2024 08:37:15 GMT

I can't log in to this either most of the time - but on one occasion it worked so I copied the URL, perhaps it will work for you or others too? https://ee.co.uk/plans-subscriptions/mobile

Re: Plans & Subscriptions

Michael_D — Thu, 19 Sep 2024 10:59:46 GMT

Thanks for sharing that @penpayne.

If you do have any further trouble, please try to clear the cookies and cache from your browser and try again.

If that still doesn't help, please contact our tech guides, who can look into getting a permanent fix for you.

Michael

Re: Plans & Subscriptions

Jc182 — Fri, 20 Sep 2024 00:07:49 GMT

It’s unbelievable how bad the online service is. It’s impossible to navigate - nothing but trying to sell you stuff and modern slavery statements. And helplines which turn out to be chatbots and no doubt cost fortunes. They couldn’t try harder to drive customers away.