topic Re: EE id set up with wrong email. in EE app and website

EE id set up with wrong email.

Madchemic43 — Tue, 17 Sep 2024 18:37:27 GMT

My EE id has been set up with wrong email. I can log in with the wrong email (googlemail), but I have already created an account with gmail.
Can someone help with this?

I have contacted CS and they said 5 working days. 😞 Any way this can be resolved faster so I am able to use EE app and see my bills, etc..

Thank you for the help.

Re: EE id set up with wrong email.

Madchemic43 — Tue, 17 Sep 2024 18:33:01 GMT

Can someone help if the EE id has been set up with wrong email?

Re: EE id set up with wrong email.

XRaySpeX — Tue, 17 Sep 2024 18:40:04 GMT

You may edit your login email addy in your Profile.

Re: EE id set up with wrong email.

Madchemic43 — Tue, 17 Sep 2024 19:04:02 GMT

Tried, but the system does not let me. As it is saying right email has been already used (duh).
I just want to see everything logging with the right email not the wrong one.
Hope it makes sense.

Re: EE id set up with wrong email.

XRaySpeX — Tue, 17 Sep 2024 19:07:38 GMT

Then you must have set up another EE account with that email addy. You'll need to call CS to get rid of it.

Re: EE id set up with wrong email.

Madchemic43 — Tue, 17 Sep 2024 19:10:41 GMT

Yes, under the wrong email used to login in I can see the products I have.

Using the right email just lets me log in. Nothing there.
Is there only CS that can help with this? No one one the forum be able to look into this?

Re: EE id set up with wrong email.

XRaySpeX — Tue, 17 Sep 2024 19:57:30 GMT

You gotta get rid of that extra empty a/c with your right email addy before you can change the email addy of your real a/c. You need to call CS to do this. You should never have created that 2nd a/c.

No, do you think other users on this user discussion group can or even want to mess around with your a/c's.

Re: EE id set up with wrong email.

Madchemic43 — Tue, 17 Sep 2024 20:03:27 GMT

The second one was created by mistake as it was wrongly stated in the activation link.
Guess it is waiting for the CS to get back to me.