topic Re: EE Website Issues - Since December in EE app and website

EE Website Issues - Since December

beckyl91 — Sun, 21 Jan 2024 20:47:45 GMT

For a good few weeks now I've been having issues with the EE website and app. Is anyone else experiencing this and has EE responded to complaints if so? Issues are below.

I either get an error message on my profile page, or it's just constantly stuck on loading.
Can't check for contract updates although I know I'm due for one.
Shop won't load at all, or takes a while and when it does I get stuck in a loop where I click a link and it sends me back to previous page I was on.
I'm getting an error message on the app which reads "Sorry, something's gone wrong" it tells me to refresh or try back later but to no avail!

I've been trying to process an upgrade, join EE broadband and add a tablet to my account since December.

Re: EE Website Issues - Since December

Christopher_G — Mon, 22 Jan 2024 08:35:38 GMT

Hi @beckyl91

Welcome to the community.

If you're been having this problem for a few weeks, it's likely to be a problem with your account, or the way that it's set up. I recommend speaking to our Mobile Care team so they can check it from our side and try to fix it for you.

Chris

Re: EE Website Issues - Since December

JulieMTC65 — Tue, 23 Jan 2024 11:34:23 GMT

we are a small company having the same issues on the Website. We have been advised by EE that it is an ongoing issue, and we have been unable to download our billing since December. We have placed two complaints, one over the phone but unfortunately due to poor EE signal that cut off (countryside), they sent us a credit note for our troubles. The second was via their complaints form on the Web - you can find it by seeking their 'get in touch' section. We filled in the form and requested an email response. They did respond but our issues are still ongoing.

Have you tried removing the app and reloading I did this on my personal phone and can access the app. We just cant get it to work on the Web for our business billing.

hope this helps

Re: EE Website Issues - Since December

Dave_Cam — Fri, 16 Feb 2024 19:19:31 GMT

Hi, I have been having the same problem. Its been going on for several weeks.Its stopped me upgrading First few pages work - but if I try to get to a page with a specific device to look at it gives this same message. I can get into my account info with no problem - but no joy with the 'shop' pages.Really don't think the site is working properly. Im going to have to go into a shop now I think!

Re: EE Website Issues - Since December

Cececaz — Sat, 11 May 2024 09:13:45 GMT

I too have been experiencing this, did anyone get in touch or did you find a way around the problem?

Re: EE Website Issues - Since December

Paul_Fielder — Wed, 24 Jul 2024 12:42:27 GMT

I have the same issue. We are a small business and i need to order phones for new staff. I'm afraid that i will have to give up and use a different provider. Very frustrating!

Re: EE Website Issues - Since December

crb1965 — Wed, 21 Aug 2024 15:28:31 GMT

We have the same problem, it is very poor they pass you around without dealing with it ,

im thinking of taking out business to another provider tbh

Re: EE Website Issues - Since December

ToddyT — Mon, 16 Sep 2024 13:37:54 GMT

The issue seems to be ongoing we are experiencing this also

Re: EE Website Issues - Since December

JulieMTC65 — Mon, 16 Sep 2024 13:48:53 GMT

Hello All,

The way we resolved this was to download the App on the boses mobile pnone, we now have to get him to download the bill each month and print off from his phone, all online web access via a computer log doesnt allow you to do this in our experience, we can only do it via the mobile phone number we are paying for.

If you are all still having problems, contact the EE team as noted above, and then seek copies of your bills, they will post them to you. You can alos contact a local EE store and staff should be able to assist.

Re: EE Website Issues - Since December

jmatthewsuk — Tue, 24 Sep 2024 09:45:12 GMT

Same issue for me, i can't load any of my stuff, I can't even change my tariff on the website or the app, tbh the whole EE website experience is terrible and clunky, sort it out EE

Re: EE Website Issues - Since December

DC2023 — Thu, 02 Jan 2025 16:36:36 GMT

This is the same problem for us. We are a small business and need to access our billing for the past 3 months to prepare our VAT returns. This has to be one of the worst websites I have ever encountered - a real pity as everything else about EE seems great. EE really need to rethink this website - its not user friendly!

Re: EE Website Issues - Since December

Choodzie — Sat, 12 Apr 2025 18:14:23 GMT

Doing this for me also, raised a complaint with EE today after spending over 2 hours on the phone.... wednesday I will be raising a complaint with ofcom as I presume going off the none action on this forum EE will do nothing.

Re: EE Website Issues - Since December

Briangs — Sat, 12 Apr 2025 18:49:22 GMT

Just tried to respond and even this EE site failed

anyway, I was responding by saying I have experienced exactly the same issues with the EE internet service in the last few weeks

However, the EE service has been horrific for best part of a year, albeit not with the problem you noted (until recently)

EE have sent out totally incompetent service engineers several times over the last year without resolution. Your issues are helpful on as much as I can quote ano customer with the ONE of the issues I have