Upgrade not working

ShaunCam — Sun, 15 Sep 2024 16:45:38 GMT

Hi,

i ordered my upgraded yesterday and they said they sent me a confirmation email but they still haven't, is there a way for it to be sent again?

The money was taken out of my account so I know that the order placed went through.

however my EE account isn’t reflecting the changes

Re: Upgrade not working

Chris_S — Mon, 16 Sep 2024 07:42:36 GMT

Hi @ShaunCam It's great news that you've upgraded! I can imagine you're excited to get your hands on your new device.

Did you speak to a sales guide to get your phone ordered, or did you order the phone online?

Chris S