topic Re: EE Account access on web and App in EE app and website

EE Account access on web and App

Iainhm — Sat, 14 Sep 2024 13:37:46 GMT

Haven’t been able to access my account on line for 6 weeks now - apparently it’s a known issue for “some customers” - anyone else experiencing issues (and been able to resolve it)?

Re: EE Account access on web and App

JimM11 — Sat, 14 Sep 2024 18:41:11 GMT

@Iainhm If you have waited 6 weeks then cannot be that important, also why do you assume that you are one of the "some", it may be a completely different issue, although call times are long at present, looks like that is your option.

Re: EE Account access on web and App

Iainhm — Sat, 14 Sep 2024 21:27:33 GMT

Thanks for your comment. Perhaps I hadn’t explained myself appropriately - I’ve been in contact with EE for the last 6 weeks without resolution , so wondered whether this was an issue shared by the community - my mistake

Re: EE Account access on web and App

JimM11 — Sat, 14 Sep 2024 21:55:52 GMT

@Iainhm It's not a problem and thanks for the reply, does not appear to be much of an issue unless its being posted in another part of the forum, don't look at all parts, they did not hint to you what was going on, possible account issues or something like that?