topic Re: Verify my account issue in EE app and website

Verify my account issue

Innesross1407 — Fri, 13 Sep 2024 15:12:25 GMT

when I log into the ee.co.uk site I'm prompted to verify my account by clicking a link in an email that never arrives. The correct email address is shown, but as the mail never arrives I can't complete the verification. I’ve checked junk & pressed send new link but it never arrives. Can anyone help please?

Re: Verify my account issue

Christopher_G — Fri, 13 Sep 2024 17:08:29 GMT

Hi @Innesross1407

Welcome to the community.

Could you try doing this on a different device or browser please? Are you receiving other emails OK?

Let me know if you still don't receive the email.

Chris

Re: Verify my account issue

Innesross1407 — Fri, 13 Sep 2024 18:20:28 GMT

yes ive used another device, iPad, logged into ee.co.uk and still no email in my inbox or junk mail

Re: Verify my account issue

Innesross1407 — Fri, 13 Sep 2024 18:22:52 GMT

Receiving other emails to my email address as usual.

Re: Verify my account issue

Innesross1407 — Fri, 13 Sep 2024 18:24:41 GMT

Also tried using Google instead of my default Safari

Re: Verify my account issue

Peter_W — Sat, 14 Sep 2024 09:35:57 GMT

Thanks for confirming that @Innesross1407.

Have you tried searching for emails from us so it looks through your whole inbox?
It's always worth a go in case there's a rule in place anywhere that could be redirecting them straight to a different folder.

Peter

Re: Verify my account issue

Innesross1407 — Sat, 14 Sep 2024 10:01:54 GMT

Hi, yes I’ve searched all my mail. Can it be reset so that I re register to see if that will allow me to setup fresh with my email?

Re: Verify my account issue

Peter_W — Sat, 14 Sep 2024 10:04:26 GMT

Thanks for giving that a shot @Innesross1407.

I've just edited your last post to remove your email address, as we recommend not to share this in public.

This is something we could potentially look into for you, and whilst we don't have access to accounts via this forum, our team can definitely take a look for you.

If you get in touch with one of our Technical Guides, they'll be able to make sure we've looked at every option we can for getting things resolved.

Peter

Re: Verify my account issue

Innesross1407 — Sat, 14 Sep 2024 10:08:29 GMT

Ok thanks, I’ll give them a call.

Re: Verify my account issue

Peter_W — Sat, 14 Sep 2024 10:11:59 GMT

Cheers @Innesross1407.

It may need raising to a back office team for them to check on how everything is currently set up, but please keep us posted on how you get on 😊

Peter