topic Re: Re: I want to cancel direct debit in EE app and website

Re: I want to cancel direct debit

Danielle131 — Wed, 17 Apr 2024 01:15:54 GMT

Yes

Re: Re: I want to cancel direct debit

Christopher_G — Wed, 17 Apr 2024 06:39:50 GMT

Hi @Danielle131

Welcome to the community.

You can manage your Direct Debit and payments in the Bills & Payments section of your EE Online account.

Chris

Re: Re: I want to cancel direct debit

Emma12021991 — Fri, 12 Jul 2024 10:29:51 GMT

I want yo cancel my direct debit

Re: Re: I want to cancel direct debit

James_B — Fri, 12 Jul 2024 11:42:44 GMT

Welcome to the EE Community, @Emma12021991 🙂

Please get in touch on 150 if you'd like to cancel your direct debit.

The team will be happy to help.

James

Re: Re: I want to cancel direct debit

Js1273 — Fri, 13 Sep 2024 09:09:25 GMT

I have just been on the app and it does not give me an option to cancel

Re: Re: I want to cancel direct debit

Michael_D — Fri, 13 Sep 2024 09:32:53 GMT

Hi @Js1273

Thanks for coming to the community.

The app won't give you the option to cancel the direct debit, just to change the date.

If you login to your EE account through your browser, you'd have the option to cancel the direct debit in the Bills & Payments section, or you can speak to our guides on 150.

Michael

Re: Re: I want to cancel direct debit

Js1273 — Fri, 13 Sep 2024 17:07:28 GMT

Thank you for the information, I will try the way you have suggested.

Thanks

Re: Re: I want to cancel direct debit

talitamz365 — Mon, 30 Dec 2024 16:48:17 GMT

I want to cancel my direct debit

Re: Re: I want to cancel direct debit

Debbie_G — Mon, 30 Dec 2024 18:51:53 GMT

Hi @talitamz365.

Welcome to the community.

If you follow the steps @Michael_D provided above, you'll be able to make changes to your Direct Debit. Alternatively, you can also get in touch with our Guides who will be happy to help.

Debbie 🙂