topic Re: 3d secure payment blocked for Starling Bank when adding a new card in EE app and website

3d secure payment blocked for Starling Bank when adding a new card

skellbert — Fri, 06 Sep 2024 08:30:46 GMT

When trying to add a new card (Starling Bank Mastercard debit), the 3d secure pane does not load and shows ERR_BLOCKED_BY_CSP. Has been like this for days, I gave up and used a credit card from another bank for which the 3d secure works. Please fix so I can go back to not using a credit card. I have tried Opera, Edge, Chrome on a windows laptop and Chrome and Opera on an android phone same error on each.

Re: 3d secure payment blocked for Starling Bank when adding a new card

Schockwave — Fri, 06 Sep 2024 12:44:09 GMT

Hello @skellbert ,

Welcome to the community,

This is not customer service and there is no account access, so if you are not able to add your direct debit card, I would suggest ringing customer service, as they should be able to do this for you. Not sure why it did not work for you.

Re: 3d secure payment blocked for Starling Bank when adding a new card

ZH25 — Fri, 18 Oct 2024 13:22:50 GMT

This issue is back again 🙂 Joke.

Re: 3d secure payment blocked for Starling Bank when adding a new card

ZH25 — Fri, 18 Oct 2024 14:28:58 GMT

It seems like EE is blocking Starling's 3DS authentication. Revolut works. Could you please fix this ASAP?

Re: 3d secure payment blocked for Starling Bank when adding a new card

bluemath — Wed, 30 Oct 2024 08:46:07 GMT

Still doesn't work

Re: 3d secure payment blocked for Starling Bank when adding a new card

Linzi_H — Wed, 30 Oct 2024 11:18:51 GMT

Hi @bluemath

Welcome to the community.

If you call our team directly they'll be able to help further.

Linzi