topic Re: Add to basket is broken in EE app and website

Add to basket is broken

Rky — Mon, 10 Jun 2024 14:23:19 GMT

The website is built using nextjs and the promise is broken here -

717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:113 Uncaught (in promise) ApolloError
at new t (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:113:19262)
at 717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:250315
at n (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:222489)
at 717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:222415
at new Promise (<anonymous>)
at Object.then (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:222382)
at Object.next (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:222499)
at iC (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:188946)
at iS (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:189494)
at t.next (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:190002)

And therefore the add to cart button is not adding the item to cart and thus a revenue loss for EE.

Re: Add to basket is broken

Chris_B — Mon, 10 Jun 2024 15:19:33 GMT

@Rky Works for me. I’ve literally just added a product to my basket and then removed it

Re: Add to basket is broken

Rky — Mon, 10 Jun 2024 16:07:28 GMT

Which browser are you using? I used Chrome, may be EE appllo sever was down for that API call, let me try in my iPhone

UPDATE-

Not yet working

not sure if this is my account level issue or internet issue

Re: Add to basket is broken

Rky — Mon, 10 Jun 2024 16:13:44 GMT

I think there is some issue on my account level, I’m logged in and can’t add items to basket and getting errors on pages. I tried windows 10 and Chrome and also tried iPhone and safari, tried CFL ISP and EE Broadband ISP and also EE mobile data.

Last week I tried to purchase the SIM as extra line so after login the journey got broken so I called sales and ordered by phone.

Could you please get this checked on account level?

Re: Add to basket is broken

Rky — Tue, 11 Jun 2024 07:06:17 GMT

@Rky wrote:
The website is built using nextjs and the promise is broken here -
717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:113 Uncaught (in promise) ApolloError
at new t (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:113:19262)
at 717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:250315
at n (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:222489)
at 717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:222415
at new Promise (<anonymous>)
at Object.then (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:222382)
at Object.next (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:222499)
at iC (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:188946)
at iS (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:189494)
at t.next (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:190002)
And therefore the add to cart button is not adding the item to cart and thus a revenue loss for EE.

I will call customer support to refresh my account to see if it helps.

Re: Add to basket is broken

moscab1 — Fri, 06 Sep 2024 09:06:26 GMT

Any update on that?
I am having the same issue when I'm logged in.
Works fine if it's logged out though.

Re: Add to basket is broken

Debbie_G — Fri, 06 Sep 2024 11:54:40 GMT

Hey @moscab1

Thanks for coming to the community.

Are you seeing any errors when you try to add an item to your basket?

Does this happen when you try to add any item?

Debbie 🙂

Re: Add to basket is broken

moscab1 — Fri, 06 Sep 2024 11:58:59 GMT

No errors shown and this is when I try to add an item.

Re: Add to basket is broken

Debbie_G — Fri, 06 Sep 2024 12:37:06 GMT

Thanks for getting back to me @moscab1

Do you experience the same issue when using a different browser page or device?

If you clear your cookies and cache do you still see the same issue?

Debbie 🙂

Re: Add to basket is broken

moscab1 — Fri, 06 Sep 2024 13:30:09 GMT

no difference made when using incognito mode (which clears cache and cookies)

Re: Add to basket is broken

Debbie_G — Fri, 06 Sep 2024 14:22:14 GMT

I'm sorry to hear this has made no difference @moscab1

If you get in touch, our guides will be able to look into this further to get this sorted.

Debbie 🙂

Re: Add to basket is broken

00Test00 — Mon, 31 Mar 2025 12:05:19 GMT

I'm also having the same issue. When I'm logged out of my account, I can add items to basket. As soon as I log in, I can't add anything to basket and anything already in, is removed. Shows error message:

Sorry, we couldn’t add this to your basket
Try again later or choose a different way to pay.

Tried different browsers, tried mobile and desktop, tried through a vpn and without as vpn. Spoke to tech support who advises no issues on my account and its a level 8 account.

So it seems I can't buy stuff from ee

Re: Add to basket is broken

Leanne_T — Mon, 31 Mar 2025 14:57:53 GMT

Hi there @00Test00

Thanks for coming to the community 🙂

Are trying to place an order and add this to your monthly plan, and within the first 17 months of the contract?

If so, do you have a pay monthly mobile account?

Leanne.

Re: Add to basket is broken

00Test00 — Tue, 01 Apr 2025 06:41:39 GMT

Trying to purchase outright and been a loyal customer for many many years. Three mobile phone contacts on my account. Guy I spoke with on the phone checked my account and no restrictions.

Re: Add to basket is broken

Alex_H — Tue, 01 Apr 2025 09:00:48 GMT

@00Test00 I know you mentioned using a mobile browser but just to check does the issue with adding things to your basket also occur in the app shop rather than website?

With an issue like this it would typically need a ticket raised to our team to investigate your online account, was this done when you spoke with us on the phone?

Alex

Re: Add to basket is broken

00Test00 — Tue, 01 Apr 2025 10:30:46 GMT

Can't add anything to basket in the mobile app. No ticket was raised. How can I raise one? Although I'd imagine I'll have missed out on the deal by the time this is sorted.

Re: Add to basket is broken

Alex_H — Tue, 01 Apr 2025 11:24:59 GMT

@00Test00 A ticket would need to be raised by one of our team on 150. Which is the deal you are after? If it is just an outright purchase you are making have you tried checking out as a guest after adding it to your basket?

Alex

Re: Add to basket is broken

00Test00 — Tue, 01 Apr 2025 13:31:45 GMT

It's the Ray Ban glasses.. £329 when signed out as a guest or £199 when signed in, although that's now increased to £229 now.

Re: Add to basket is broken

Alex_H — Tue, 01 Apr 2025 15:19:09 GMT

@00Test00 Ah I see, well the £100 discount offer looks to be valid until 1st May so still valid for awhile yet if you were to speak to our team to raise a ticket for your online account to help get it resolved.

Alex

Re: Add to basket is broken

code_ — Tue, 01 Apr 2025 15:40:19 GMT

Hiya,

Have you logged into your EE account before adding to basket? I had an issue earlier where you couldn't add to the basket due to not being signed in. Try that, that may work.

- Autumn