topic Keep getting redirect to "What are you looking for? in EE app and website

Keep getting redirect to "What are you looking for?

JordonP — Thu, 05 Sep 2024 19:41:05 GMT

I was trying to look into getting a Samsung Tab S6, but I can't get past the deals page. I've logged in, every time I click "Get This Deal" it redirects me to the "What are you looking for?" page here https://shop.ee.co.uk/what-do-you-want-to-do-today

So from there I've clicked "Get a new device", gone to Tablets and found the S6. As soon as I click Get This Deal it redirects me back that link every time. This is infuriating, it happens no matter what product I select. And there's no explanation as to why it's happening. I'm logged in, there are no error messages whatsoever. It's just redirecting me in circles.

Re: Keep getting redirect to "What are you looking for?

Northerner — Thu, 05 Sep 2024 20:02:03 GMT

Hi @JordonP

The Samsung Tab S6 was discontinued years ago the current tablet is S9.

https://ee.co.uk/computing-tablets/add-pay-monthly-tablets-gallery/samsung?expanded=deals

Thanks

Re: Keep getting redirect to "What are you looking for?

JordonP — Thu, 05 Sep 2024 21:02:48 GMT

Heya,

Sorry i copy and pasted from a previous thread (that didnt have a solution) as its the same problem but for the majority of the website! It's a shame that this seems to be an issue for such a long period of time. Doubt i'll get a solution haha

Re: Keep getting redirect to "What are you looking for?

Rach_H — Fri, 06 Sep 2024 13:40:41 GMT

Hi @JordonP,

Welcome to the Community!

We don't want you to have any trouble adding anything to your plan, so I can understand your frustration. I'd recommend giving our team a call, and they can double check your eligibility for another line, to see if this may be why you're having trouble.

Rach