topic Re: EE store on website and App buffering in EE app and website

EE store on website and App buffering

davidf — Thu, 05 Sep 2024 08:14:06 GMT

Is anyone else experiencing buffering on the EE store, which goes no where? First I was getting error messages, now I just get three EE balloons rotating, which I am assuming is buffering. I have tried the iOS App and three different web browsers and still the same issue.

Re: EE store on website and App buffering

Schockwave — Thu, 05 Sep 2024 09:19:27 GMT

@davidf , no, just clicked on shop and it came up ok for me, maybe try now, or just clear your cache etc on your browser, is all I can suggest, also try rebooting your device, kicking out the browsers and starting them again. Hope you get it sorted.

Re: EE store on website and App buffering

Northerner — Thu, 05 Sep 2024 09:40:51 GMT

Hi @davidf

Try clearing your cache.

Thanks

Re: EE store on website and App buffering

davidf — Thu, 05 Sep 2024 10:07:14 GMT

Hi there

tried that and it just went back to the original error message: Sorry, something went wrong! something went wrong, please try again or come back later.

been saying that since last night

Re: EE store on website and App buffering

Michael_D — Thu, 05 Sep 2024 14:28:16 GMT

Hi @davidf

Thanks for coming to the community.

If you've tried the steps that @Schockwave and @Northerner have mentioned and you are still seeing the same on the EE app and the website on different browsers, I'd recommend speaking to our tech guides, who can bring up your account and look into this further for you.

Michael

Re: EE store on website and App buffering

Rachaelmathers — Thu, 05 Sep 2024 15:40:28 GMT

Exactly same for me! Site works fine but can't get past checkout page.. trying to apply for finance for something but continuously loading ( 3 bubbles)