topic Re: Adding a contact to the account in EE app and website

Adding a contact to the account

Clairejp90 — Wed, 04 Sep 2024 13:50:21 GMT

I'm trying to add my husband as an authorised contact to the account, but am going round in circles. On the chat they told me to call up, when I called up they told me I can do it on my account online, but i can't find the option anywhere.

Does anyone know how to do this?

Re: Adding a contact to the account

XRaySpeX — Wed, 04 Sep 2024 14:35:24 GMT

You can't add anybody as an authorised contact to your online account. What you can do is nominate a 3rd-party to discuss your a/c over the phone with CS on your behalf.

Re: Adding a contact to the account

Clairejp90 — Wed, 04 Sep 2024 14:54:27 GMT

Yes, that's what i mean by adding a contact. However, when I called EE, they told me do do this online, so this just puts me back to square one again.

Re: Adding a contact to the account

XRaySpeX — Wed, 04 Sep 2024 14:56:54 GMT

You can only do this by phoning CS.