topic Re: Unable to log into the EE App. in EE app and website

Unable to log into the EE App.

Kyl3 — Sun, 01 Sep 2024 13:05:19 GMT

Same issue here. I can’t login to my app. I can log in online but can’t access my bill.

Re: Unable to log into the EE App.

Kyl3 — Sun, 01 Sep 2024 11:34:03 GMT

Same issue here. I can’t login to my app. I can log in online but can’t access my bill.

Re: Unable to log into the EE App.

Kyl3 — Sun, 01 Sep 2024 14:50:34 GMT

I can’t log in on the app but can log in online, but can’t view my usage or bills online it just says unavailable

Re: Unable to log into the EE App.

Peter_W — Tue, 03 Sep 2024 09:01:26 GMT

Hey there @Kyl3

Welcome to the EE Community!

We don't have access to customer accounts via this forum to check, but if you can log in but unable to see your bill, it definitely makes sense for us to check how your account is set up at our end and make sure this is all as it should be.

If you get in touch with our customer care team, they can run through security with you and ensure we get this investigated.

Peter